We are focused primarily on computer-telephony integration for more than 15 years. We help bridging gaps between enterprise automation, IT ticketing or CRM systems and the telephony world by implementing solutions that help your business leverage customer satisfaction and run more efficient. Opposed to license reselling, services is our primary business.


Technology matters

We keep a number of self-built and 3rd-party solutions to help our customers grow their success:

Cloud or on-premise. We have an answer for both challenges requiring the on-premise or cloud approaches.

Call-centers. Implementation of enterprise-value call-center solutions.

Voice self-service portal. Interactive services enabling 24/7 self-service telephony channel.

Custom-build connectors. Integration of existing unified communications and IT-infrastructure with a custom build software.

Scale matters

Most of our customers are medium-sized to large enterprises. Regardless of the size we admire what customers do and take their values close to our hearts, trying to be a helping hand to customer’s team.

Local Implementations. Solutions for companies running locally in their area, with their unique specifics and challenges

Global Projects. We used to implement solutions running globally in different languages and time-zones



Ivanti Voice and Ivanti Service Management Implementation

Ivanti® Voice and Service Management

More than 12 years of Ivanti® Voice and Ivanti® Service Management implementation and customization experience.

system center

Microsoft System Center Service Manager

SCSM process MOF/ITIL-based design, implementation, building custom management packs, telephony integration.


Service Pattern

System design and implementation of Service Pattern, an enterprise-level cloud and premise contact center solution provided by Bright Pattern.


Plantronics® - Ivanti® Voice Headset Interface

Enables Plantronics® headset call control buttons for Ivanti® Voice call-center solution.

Screenpop for Ivanti® Service Management

3rd party telephony integration solution enabling screenpop capabilities for Ivanti® Service Management.

Speech Recognition for Ivanti® Voice

Speech recognition component for Ivanti® Voice IVR application server based on Google Cloud Platform.

Contact Us

E-mail: inbox@erm.ge

Phone: +995 599 025044

Office hours: 10am-7pm (UTC+4)

We are happy to arrange a demonstration or provide a more detailed information on our solutions. Please provide the following details and we will get in touch with you asap.